View Issue Details
|ID||Project||Category||View Status||Date Submitted||Last Update|
|0020169||phpList 3 application||Bounce Management||public||20-03-20 21:21||18-09-20 18:59|
|Priority||normal||Severity||minor||Reproducibility||have not tried|
|Summary||0020169: Vacation responders being considered as Bounces|
|Description||The mails which come as a response from the recipient, automatically when the ''Vacation Responder'' is enabled should be landing in the inbox of the email account mentioned in ''From Line'' of the campaign. They are actually replies, but automatic. |
Phplist is considering and processing them as bounces. This should be rectified.
|Tags||No tags attached.|
That's the reason we only unsubscribe after 5 consecutive bounces (by default).
If you put your threshold high enough, it will be fine.
Hi Michiel, I meant ''Auto replies'' when I said ''vacation responders'' which comes from the recipients' mailbox when he/she is away or out of office. This is as good as a reply from the recipient which comes when enabled ''out of office'' feature(if the user is using MS Outlook) or ''Vacation Responder'' feature(if the recipient is using Gmail or Gsuite account)
These Auto-Replies are supposed to come to the inbox of the email account which we mention in ''From Line'' like a normal/manual reply comes.
As of now they are getting treated and processed as bounces by Phplist.
||Dear Team, I'm a bit anxious to know why this issue is not being worked upon when the target version was actually set to 3.5.0, which went past long ago. I find no trace of the same even in the current roadmap. An Auto-reply from a recipient contains important information like the person may have left the organization or information about an alternate contact. It is a REPLY and our application is processing it as bounce. I'm surprised how is it not finding importance or significance to get corrected.|