0020169: Vacation responders being considered as Bounces

ID	Project	Category	View Status	Date Submitted	Last Update

0020169	phpList 3 application	Bounce Management	public	20-03-20 21:21	18-09-20 18:59

Reporter	manoj	Assigned To
Priority	normal	Severity	minor	Reproducibility	have not tried
Status	new	Resolution	open
Product Version	3.4.2

Summary	0020169: Vacation responders being considered as Bounces
Description	The mails which come as a response from the recipient, automatically when the ''Vacation Responder'' is enabled should be landing in the inbox of the email account mentioned in ''From Line'' of the campaign. They are actually replies, but automatic. Phplist is considering and processing them as bounces. This should be rectified.
Tags	No tags attached.

michiel 20-03-20 22:33 administrator ~0063035	That's the reason we only unsubscribe after 5 consecutive bounces (by default). If you put your threshold high enough, it will be fine.

manoj 21-03-20 12:41 reporter ~0063037	Hi Michiel, I meant ''Auto replies'' when I said ''vacation responders'' which comes from the recipients' mailbox when he/she is away or out of office. This is as good as a reply from the recipient which comes when enabled ''out of office'' feature(if the user is using MS Outlook) or ''Vacation Responder'' feature(if the recipient is using Gmail or Gsuite account) These Auto-Replies are supposed to come to the inbox of the email account which we mention in ''From Line'' like a normal/manual reply comes. As of now they are getting treated and processed as bounces by Phplist.

manoj 18-09-20 13:09 reporter ~0063335	Dear Team, I'm a bit anxious to know why this issue is not being worked upon when the target version was actually set to 3.5.0, which went past long ago. I find no trace of the same even in the current roadmap. An Auto-reply from a recipient contains important information like the person may have left the organization or information about an alternate contact. It is a REPLY and our application is processing it as bounce. I'm surprised how is it not finding importance or significance to get corrected.