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IDProjectCategoryView StatusLast Update
0020169phpList 3 applicationBounce Managementpublic18-09-20 17:59
Reportermanoj Assigned To 
PrioritynormalSeverityminorReproducibilityhave not tried
Status newResolutionopen 
Product Version3.4.2 
Summary0020169: Vacation responders being considered as Bounces
DescriptionThe mails which come as a response from the recipient, automatically when the ''Vacation Responder'' is enabled should be landing in the inbox of the email account mentioned in ''From Line'' of the campaign. They are actually replies, but automatic.

Phplist is considering and processing them as bounces. This should be rectified.
TagsNo tags attached.

Activities

michiel

20-03-20 22:33

administrator   ~0063035

That's the reason we only unsubscribe after 5 consecutive bounces (by default).

If you put your threshold high enough, it will be fine.

manoj

21-03-20 12:41

reporter   ~0063037

Hi Michiel, I meant ''Auto replies'' when I said ''vacation responders'' which comes from the recipients' mailbox when he/she is away or out of office. This is as good as a reply from the recipient which comes when enabled ''out of office'' feature(if the user is using MS Outlook) or ''Vacation Responder'' feature(if the recipient is using Gmail or Gsuite account)

These Auto-Replies are supposed to come to the inbox of the email account which we mention in ''From Line'' like a normal/manual reply comes.

As of now they are getting treated and processed as bounces by Phplist.

manoj

18-09-20 12:09

reporter   ~0063335

Dear Team, I'm a bit anxious to know why this issue is not being worked upon when the target version was actually set to 3.5.0, which went past long ago. I find no trace of the same even in the current roadmap. An Auto-reply from a recipient contains important information like the person may have left the organization or information about an alternate contact. It is a REPLY and our application is processing it as bounce. I'm surprised how is it not finding importance or significance to get corrected.