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IDProjectCategoryView StatusLast Update
0020169phpList 3 applicationBounce Managementpublic21-03-20 12:41
Reportermanoj 
PrioritynormalSeverityminorReproducibilityhave not tried
Status newResolutionopen 
Product Version3.4.2 
Target Version3.5.0Fixed in Version 
Summary0020169: Vacation responders being considered as Bounces
DescriptionThe mails which come as a response from the recipient, automatically when the ''Vacation Responder'' is enabled should be landing in the inbox of the email account mentioned in ''From Line'' of the campaign. They are actually replies, but automatic.

Phplist is considering and processing them as bounces. This should be rectified.
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Activities

michiel

20-03-20 22:33

administrator   ~0063035

That's the reason we only unsubscribe after 5 consecutive bounces (by default).

If you put your threshold high enough, it will be fine.

manoj

21-03-20 12:41

reporter   ~0063037

Hi Michiel, I meant ''Auto replies'' when I said ''vacation responders'' which comes from the recipients' mailbox when he/she is away or out of office. This is as good as a reply from the recipient which comes when enabled ''out of office'' feature(if the user is using MS Outlook) or ''Vacation Responder'' feature(if the recipient is using Gmail or Gsuite account)

These Auto-Replies are supposed to come to the inbox of the email account which we mention in ''From Line'' like a normal/manual reply comes.

As of now they are getting treated and processed as bounces by Phplist.