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IDProjectCategoryView StatusLast Update
0019976phpList 3 applicationGeneralpublic10-06-19 10:39
Reportersuela 
PrioritynormalSeverityminorReproducibilityhave not tried
Status newResolutionopen 
Product VersionFuture developments 
Target VersionFixed in Version 
Summary0019976: Open Rate and bounce rate calculated differently in campaign results in dashboard and stats overview
DescriptionOn the dashboard last campaign results, the viewed messages are calculated as a percentage of the total messages sent. Same with the bounced messages and a percentage of the total messages sent.

However, on the statistics overview, the viewed percentage is calculated as a percentage of the number of messages sent less the number of bounces . This means that for the same data, on the dashboard, the percentage values do not agree with the statistics overview if there have been any bounces.

Either way of calculating could be acceptable - but that needs to be the same way on all pages.

I think it makes more sense if open rate is calculated as a percentage of the number of messages sent less the number of bounces (as in stats overview) but bounce percentage based on total number of messages sent (as in the dashboard).
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