View Issue Details
| ID | Project | Category | View Status | Date Submitted | Last Update |
|---|---|---|---|---|---|
| 0019182 | phpList 3 application | User Management | public | 14-04-18 19:45 | 06-10-18 22:00 |
| Reporter | lwc | ||||
| Priority | normal | Severity | feature | Reproducibility | always |
| Status | acknowledged | Resolution | open | ||
| Product Version | 3.3.1 | ||||
| Target Version | 3.4.0 | Fixed in Version | |||
| Summary | 0019182: Please allow admins to provide an unsubscription reason without notifying subscribers | ||||
| Description | I run across many cases when subscribers approach admins to unsubscribe them instead of unsubscribing themselves. In #16900 you said admins can mention an unsubscription reason if they pretend to be the user. That is, if they go to the front-end unsubscription page as if they were the subscribers. But that means the subscribers get notified. Can you a add an option that they won't be notified if the action is triggered by an admin? Yes, the admin can use the admin unsubscription feature but then they can't enter a reason. | ||||
| Tags | unsubscribe | ||||
|
|
It sounds like this feature could work like an optional 'note' field for each subscriber. As most subscribers will never have a manually-entered unsubscription field, perhaps using a multi-purpose 'note' field would be more useful? Even then, the field would likely not be used for 99% of subscribers, so adding the column for all subscribers seems like overkill. |
|
|
@lwc Feedback please |
|
|
@samtuke, anything is better than nothing. If you think by calling it "note" it'll encourage them to fill it then go for it. |
