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IDProjectCategoryView StatusLast Update
0018811phpList 3 applicationStatisticspublic24-04-20 08:00
Reporterjozef.benicky Assigned To 
Status acknowledgedResolutionopen 
Product Version3.3.1 
Target Version3.5.0 
Summary0018811: USERTRACK code should be placed at the beginning of mail
DescriptionUSERTRACK code should be placed at the beginning of mail, not at the end. E.g. Gmail truncates too long e-mails and shows "View entire message". So opening of such e-mail is not tracked.
TagsNo tags attached.



02-05-18 21:49

administrator   ~0060510

Yes, good point. In fact, we could put two trackers in, one at the top and one at the bottom. Would be interesting to see the differences.


04-05-18 14:49

manager   ~0060520

Presumably adding a second set of tracking would result in two sets of stats for each message which would need to be summed for display on admin pages?

Assigning the first part of this task to xheni to move the tracking to the top instead of the bottom of messages.


04-05-18 21:01

administrator   ~0060521

Yes, true. You'd have to track the second image differently, to avoid duplication. Let's leave that for now, and just move the tracking to the top. #

The other thing to change about tracking is to make it a bigger image, eg to use any image in the campaign for tracking. But that's a new feature as well.


23-04-20 14:34

reporter   ~0063109

Why do we have to implement the tracking manually? Shouldn't this be handled by the system via a tickbox ("include tracking?"). Better to remove human error.


24-04-20 08:00

administrator   ~0063112

You don't have to implement tracking manually, ever since was added (and defaulted to true), which was several years ago.

This ticket is to deal with adding the tracking at the top of the mail, instead of the bottom, or even, top and bottom.