View Issue Details
|ID||Project||Category||View Status||Date Submitted||Last Update|
|0017896||phpList 3 application||Campaign Send Process||public||24-10-15 13:21||16-01-19 09:56|
|Status||resolved||Resolution||no change required|
|Summary||0017896: Unable get lock for processing|
|Description||can send a test message, but when processing queue from browser, message Unable get lock for processing shows up, and queue is never processed. This is on a shared host (by ipages.com), but no other phplist is running on this vm...|
|Steps To Reproduce||create new campaign, send test to email address, it arrives.|
submit this campaign to the queue, to a list with one address: the test email address
process queue, and get "Unable get lock for processing" message, and queue is never sent.
|Additional Information||I used the same files on my own installation (centos 5, php v 5.5.x) and all went well. I ftp'd the files of this installation to the ipage.com hosted account, and get this message. (php v 5.3.x) when changing to 5.5 on the ipage.com site, I get a 500 page error.|
I'm thinking this could be the server issue, or an issue with php on debian...
|Tags||No tags attached.|
||it should time out after a little while and work again. Does it display the message continuously?|
no, it never times out. this is a 'shared server'... could it be some other machine is running phplist and we cannot see it? or... would a needed debian command not be available?
I can get in the server to alter the php files if you need me to test anything.
changed the php max_memory from 32M to 128M, and then an error started showing up : Database error 1146 while doing query Table 'xxxxx.phplist_sendprocess' doesn't exist.
somehow (?) that table as well as phplist_message_attachment, restored from a backup.
Now the 'cannot get lock' message is gone, but the emails are still not being sent.
||sounds like more tables might be missing?|
||I checked all the tables via the menu in the web interface and all is good|
||are they still not being sent? Can it be some other reason, unrelated to the original report?|
the system is working ok, but stops sending after a couple of emails.
it appears that this install is on a shared server, and the server hosting company has limited the sending of emails.
for future note:
it's ipages.com, they limit to 2000 emails/day on the shared servers.
Consider this case closed.