View Issue Details
ID | Project | Category | View Status | Date Submitted | Last Update |
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0017320 | phpList 3 application | General | public | 22-08-14 15:27 | 19-11-19 22:33 |
Reporter | gingerling | Assigned To | |||
Priority | normal | Severity | minor | Reproducibility | have not tried |
Status | assigned | Resolution | open | ||
Summary | 0017320: Unsubscribe system overhaul. | ||||
Description | In meeting we came to the conclusion that the "unsubscribe from one list means totally unsubscribing from whole installation" idea isn't satisfactory. The replacement idea we came up with was: - user clicks "unsubscribe" in email - they get sent to a page with ALL the lists the are subscribed to from that install (but simpler than the current preferences page) - They can choose individual lists to leave (list that sent them the specific mail they came from should be highlighted somehow?) - AND there should be a really big obvious way to leave ALL lists too. A "just stop mailing me completely" type button. | ||||
Additional Information | - we should clean up these pages a little too, design wise. -the blanket unsubscribe process would be replaced by this process. | ||||
Tags | No tags attached. | ||||
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It occurred to me today that we will need to have a way to deal with non-public subscriber lists. For example, some phpList users may wish to divide their subscribers up in ways which the subscriber should not see (like "customers who spend a lot of money" type thing). Not sure how we would deal with this when we get to the detailed unsubscribe page. |
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that's already handled with http://resources.phplist.com/system/config/preferencepage_show_private_lists |
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Yeah but surely we DON'T want this to happen, I mean if I had marked a bunch of Ethical Pets customers "easy money" or something crude, so I could mail them when we really need to sell something, I wouldn't want them to SEE that when they come to unsubscribe/update. My point was more that, as we said when the subscriber clicks unsubscribe they would instead go to a simplified preferences page, where they can unsubscribe from some lists or jumpoff completely, in that instance, private lists are a confusing issue, because the subscriber won't see them and so we have a situation where they keep getting mails and they don't know why (which is what we want to avoid) |
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yes, but with the config mentioned you can choose the functionality: 1. show is TRUE -> show them 2. show is FALSE -> don't show them By default I used to have private lists be private, but someone asked for them to be available on the preferences page. Or alternatively, we need to work on a third classification for lists. |
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so if show is false, and the subscriber doesn't see them, then what do we action when they click unsubscribe? so 1) They click unsubscribe, and jumpoff ALL lists > removed from private lists 2) The click unsubscribe and just unsubscribe from the one list they had the message from but leave the rest > they stay on all private lists? 3) They click unsubscribe and leave several lists but not all of them > they stay on all private lists? In ethical pets, say if we have public list dog, public list cat, private list "dog easy money" private list "cat easy money" and a subscriber has a dog and a cat, and so is on all four lists. One day, they get a message about dogs but their dog recently died, so they go on the unsubscribe link and they leave the public dog list. The, a few weeks later they have get special offers about dogfood cause they are still on the private "dog easy money" list. I guess what we would need are "related, but private" lists, so when a subscriber leaves the public list dog, they are automatically removed from the private lists about dogs. |
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this is a big change, and I will make that version 3.1.X so I won't include this in 3.0.X yet. |
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Yes, I agree. Do we have an time frame and initial feature list for 3.1 yet? |
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I like the way this system does it (see image) You click unsubscribe A page opens, you can adjust your preferences OR click the big red-button that stops all mail ever |